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CQL completes pilot project in Australia

Victoria Disability Services, the state agency in Melbourne, Australia, has engaged in a partnership with CQL to conduct an Independent Quality Monitoring/Personal Outcome Measures ^® Pilot Project. This partnership includes accreditation reviews and other consultations to evaluate quality of services.

The partnership has conducted a project to assess the viability of CQL’s Personal Outcome Measures ^® as an effective external evaluation process. Beginning with a crosswalk between the Victoria Service Standards and CQL’s Personal Outcome Measures ^®, the pilot generated recommendations for Victoria’s state policy considerations and for systemic changes.

Six organizations serving people in the state of Victoria participated in the assessment process:

• Community Residential Services,
• Eastern Metropolitan Region;
• Disability Accommodations Services, Grampians Region;
• E. W. Tipping Foundation, Warragul;
• Melba Support Services, Inc., Melbourne;
• Wallara Australia Ltd., Dandenong; and
• Marillac House Ltd., East Brighton.

Of these, three organizations requested that a formal accreditation review be completed as part of this process and each received a two-year accreditation award.