Conferences
CQL's Quality Connections Spring Conference Sessions
The following handouts are in PDF format.
Keynote Presenter: James F. Gardner, Ph.D. Quality Measures 2005 ®: Traditions and Innovations
This session will examine CQL’s new Quality Measures 2005 ® as both a continuation of valued traditions and a beacon for new quality strategies. The presentation will address the contribution of values, systems advocacy, social capital, Community Life SM and organizational responsiveness to our current dialogue on quality of life and quality of services and supports. Jim Gardner will discuss the many applications for the Quality Measures 2005 ® and how the values and metrics of these new measures provide an integrated quality management system for organizations, networks, and states.
Download the handouts for Quality Measures 2005 ®: Traditions and Innovations
Keynote Presenter: Cathy Ficker Terrill Hope and Excitement for Tomorrow
This address will review the challenges and opportunities facing each of us as we move to the next steps for excellence through organizational and individual change.
Download the handouts for Hope and Excitement for Tomorrow
Presenters: Beth Mathis and Albert Van Kleeck The Journey to Excellence Accreditation 2005
This session will focus on the journey The Council on Quality and Leadership (CQL) embarked on with our customers, leading us to the new measures for accreditation through Shared Values, Basic Assurances ®, Community Life ®, and Responsive Services ®.
Download the handouts for The Journey to Excellence… Accreditation 2005
Presenters: Pam Abbott and Sheri Keith The Need to Belong: Social Capital and Community Life ®
The topics to be covered are the human need to belong, discovering people’s needs and desires for social capital, creating and supporting opportunities for building social capital and Community Life ®, and methods for mapping social capital and Community Life ®.
Download the handouts for The Need to Belong: Social Capital and Community Life ®
Presenters: Liz Obermayer Weintraub and Jeff Shoemaker Values: The More Things Change, The More Some Things Must Remain the Same.
With the current emphasis on the new and different, it is important that we focus on some things that really matter that will not change.
Download the handouts for Shared Values: The More Things Change, The More Some Things Must Remain the Same
Presenters: Kevin Edwards and Tammi Odom Going Beyond the Call of Duty: The 4 Habits of Highly Responsive Services ®
Learn about basic action strategies to integrating, social capital, personal and community quality of life, innovative management practices and Basic Assurances ®.
Download the handouts for The 4 Habits of Highly Responsive Services ®
Presenters: Epp O’Neill and Jill Westring
M&M’s: My Self My World My Dreams
This session will focus on how to support people in developing their life plans through choice, future goals and community connections.
Download the handouts for M&Ms: My Self, My World, My Dreams
Presenters: Anne Buechner and Chrys Vildibill Quality Champions!! Join us on our Journey
Earn the professional distinction as a Certified Quality Analyst through CQL’s new enhanced certification program.
Download the handouts for Quality Champions
Presenters: Amanda Cade and Corinne Reutebuch Back to the Basics
This session wil introduce CQL’s Basic Assurances ® – the essential requirements for all service providers in terms of health, safety and human security.
Download the handouts for Back to the Basics