The newsletter of The Council on Quality and Leadership
Partners in Excellence; Leadership for the Journey
CQL Pilots New Quality Measures
CQL has successfully completed the pilots and field tests for the measurement tools and work processes of our new Quality Measures 2005sm. All new work processes, including Shared Values Alignmentsm, Basic Assurancessm Certification, Responsive Servicessm Award, and the individual certification process were piloted at organizations in the United States. The accreditation process was piloted at two sites and then field tested at two sites, including one in Canada. The field tests included the concurrent application of the current accreditation process and the new process and were used to set the accreditation criteria. Dates and locations of pilots and field test are listed below:
- July 2004: Shared Values Alignmentsm Pilot at Mosaic in Kansas City, Kansas
- August 2004: Basic Assurancessm Certification Pilot at Mosaic in Omaha, Nebraska
- September 2004: First Accreditation Pilot at Mosaic in Fort Collins, Colorado
- October 2004 through April 2005: Individual Certifications Pilot at Mosaic
- October and December 2004: Second Accreditation Pilot at Dayspring in Louisville, Kentucky
- November 2004: Responsive Servicessm Award Pilot at Mosaic in Phoenix, Arizona
- December 2004 and February 2005: First Accreditation Field Test at Mosaic in Dallas, Texas
- January and March 2005: Second Accreditation Field Test at Community Living Upper Ottawa Valley in Pembroke, Ontario
During each pilot or field test, CQL staff and members of the organization involved discussed and evaluated the effectiveness of the tools and work processes that were used. Modifications to performance indicators, probes, information gathering strategies, and work processes were made based on these discussions as well as analyses conducted after the pilot or field test by CQL staff. We would like to thank all of the organizations that volunteered to participate in the pilots to develop our new measures.