CQL shifted the definition of quality from compliance with program or process standards to responsiveness to people. Work on the Personal Outcome Measures® began in 1991, as CQL held focus group meetings with people with disabilities and their families. People defined the outcomes that were most important to them. CQL introduced the Outcome Based Performance Measures in 1993 and the modified Personal Outcome Measures® in 1997.
The Personal Outcome Measures® represented a significant departure from traditional quality systems. CQL shifted the focus to measuring individual quality of life. Not only were the measures different, the process of gathering information also changed. Personal interviews with people with intellectual disabilities, people with mental illness, or people with other conditions are the foundation of the data gathering process. The measures are applied and evaluated based on the unique characteristics, needs, and desires of each individual.
The shift to Personal Outcome Measures® was consistent with the movements toward self-determination and self-advocacy in the 1990s. Personal Outcome Measures® are also used to promote and monitor person-centered planning.
The 21 Personal Outcome Measures® are organized in three factors:
My Self: Who I am as a result of my unique heredity, life experiences and decisions.
My World: Where I work, live, socialize, belong or connect.
My Dreams: How I want my life (self and world) to be.
Personal Outcome Measures®
People are connected to natural support networks
People have intimate relationships
People are safe
People have the best possible health
People exercise rights
People are treated fairly
People are free from abuse and neglect
People experience continuity and security
People decide when to share personal information
People choose where and with whom they live
People choose where they work
People use their environments
People live in integrated environments
People interact with other members of the community
People perform different social roles
People choose services
People choose personal goals
People realize personal goals
People participate in the life of the community
People have friends
People are respected