CQL is engaged in a variety of projects and activities across the country and in other parts of the world. We view our work with our customers as collaboration toward shared goals. Whatever the specifics, we are all working toward the same outcome – a better quality of life for the people we support through our service systems.
Our customers range from international partners and public sector agencies to networks, associations and locally based community service providers; from self-advocacy champions to systems change agents. Our work is as varied as our customers.
It ranges from delivery of one of CQL’s recognized services (such as CQL Accreditation, Trainer Certification, or Basic Assurances® review) to customized applications of CQL’s expert, independent data gathering, assessment, planning and/or analysis.
This area highlights just a few of CQL’s recent and ongoing work, as well sharing real life stories of the impact of our work on the lives of people with disabilities.
To read more about the different ways and places we are making an impact, select a location or category.
The Beach Center on Disabilities established family quality of life as a key theme for its research activity. The Beach Center Leadership secured federal funding from the National Institute on Disability and Rehabilitation Research to design and implement family quality of life measures. CQL leadership participated in technical advisory committee meetings at the Beach Center and provided conceptual and technical information to senior researchers. CQL shared information from its Personal Outcome Measures®, the Importance/Satisfaction Map, and its specialized work for families and children – Outcome Measures for Early Childhood Intervention Services and Personal Outcome Measures for Children and Youth.
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Florida APD’s grant was based on a partnership with CQL for state-wide training, consultation and technical assistance. CQL's grant-related activities will support APD's continued quality management and improvement strategies through system change and internal capacity-development. Focus will be given to continued education and training of APD's Area Quality Leaders on CQL's Community Life strategy to define, measure and develop quality enhancement activities around community issues.
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Family Care is a long-term care program piloted in nine Wisconsin counties. As a comprehensive and flexible long-term care service system, Family Care strives to foster people's independence and quality of life, while recognizing the need for interdependence and support. The Wisconsin Department of Health and Family Services (DHFS) included a comprehensive evaluation system to provide objective information about the Family Care program, inform the state legislature in making decisions about the future of the program, and meet federal requirements for an independent evaluation of the waiver. Working in partnership with Metastar – an external quality review organization – CQL staff conducted interviews and provided consultation and training in the completion of interviews based on 14 participant outcomes. These outcomes are derived from CQL’s Personal Outcome Measures®.
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The Johnson Foundation in Racine, Wisconsin agreed to sponsor a ground-breaking forum that would launch a new dialogue and vision for the future of quality. The Johnson Foundation agreed to host the conference at its Wingspread Conference Center - the home built by visionary architect, Frank Lloyd Wright for the H.F. Johnson family, founder of the S.C. Johnson Company. This conference brought together leaders from across the country to engage in dialogue and new thinking. Persectives of self-advocates, families, providers, public officials, advocates and researchers were all respresented at the Conference.
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Volunteers of America Southeast, Inc. (VOASE) initiated its service network in 1980 by establishing three group homes. Today, the affiliate has grown to be the third largest in the National Volunteers of America family, serving thousands of persons daily, in 27 communities throughout Alabama, Mississippi, and Georgia. Looking for a partner in defining and measuring quality, VOASE began by interviewing several accrediting bodies. They found that CQL best fit the philosophy and direction of the organization.
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The Nevada University Center for Excellence in Developmental Disabilities provides interdisciplinary training, offering model exemplary services, conducting interdisciplinary evaluation, disseminating information on developmental disabilities and service options, providing technical assistance, and conducting relevant research and evaluation studies.The Personal Outcomes and Satisfaction Project is a cooperative effort of Developmental Services of the Nevada Division of Mental Health and Developmental Services and the Nevada University Center for Excellence in Developmental Disabilities. CQL trained and certified the UCED staff to conduct Personal Outcome Measures® interviews in accordance with established protocols.
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