What Really Matters

For more than 40 years CQL has been a leader in working with human service organizations and systems to continuously define, measure and improve the quality of life of all people. Services that are person-centered  ...  that support each person to live his or her own life - to plan, to contribute, to participate, to choose; and to be respected and valued is WHAT REALLY MATTERS.  CQL offers consultation, accreditation, training and certification services to organizations and systems that share our vision of dignity, opportunity and community for all people.

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Cathy in Australia - December 2013

Cathy with CQL Accredited Partners in Victoria Australia - December 2013

Cathy with CQL Accredited Partners in Victoria Australia - December 2013 ... More >

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A Word from Cathy Ficker Terrill

What has 20 years with the Personal Outcome Measures® taught us?More >

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Visit Our Video Library

Hear discussions on important topics in person centered services and view animated informational vid... More >

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Publications for Purchase 

Click here to purchase publications for your organization's journey toward person-centered excellence.

Complimentary Publications 

Click here to download valuable resources.

Join CQL's eCommunity 

Click here to join CQL's eCommunity - an online community made up of support professionals, self-advocates, provider organizations and thought leaders in the human services field whose shared vision is community inclusion, dignity and quality of life for people.

    Get to What Really Matters

    The CQL Focus Forum

    Person-centered service excellenceMore >


    Certified Quality Analyst

    Becoming a Certified Quality Analyst provides the skills you need to help y... More >


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